Q- I See the Barracuda spam firewall is an optional service. What do I have to do to have my mail account included?

A- The Barracuda is a world class stand alone mail filtering server that is provided on a domain name basis. Contact support for more information.

Q- I use Microsoft Outlook - Is there a plug-in?

A Yes, http://anti-spam.cyberbest.com  Look at the bottom of the page to download the plug-in. While the Barracuda is very good about learning about your spam, this will allow you to help the Barracuda learn quicker. The plug-in puts two icons on your Outlook tool bar. If you receive a message that you consider spam, then click the red 'spam' button and then the Barracuda will learn this type of mail is spam. If you receive a message that is defiantly not spam, then clicking the green button will help the barracuda learn that also.

Q- What changes do I need to do to my mail account?

A- The Barracuda is set up to intercept mail before it hits your normal mail server, so you would process mail normally. There should be no mail account changes needed. Just sit back and enjoy a lot less spam.

Q- How often will I receive notice from the Barracuda service?

A- You will receive notice for every day that your quarantine contains spam. You will receive a quarantine message for each domain address that is being scanned.

Each user of the Barracuda spam filtering service can determine how often they wish to receive notice from the Barracuda service. Within your quarantine, click on your "Preferences" tab, then click on "Quarantine Notification." You can choose "Daily," "Weekly" or "Never." "Daily" is recommended.

Q- How do I get into my Barracuda quarantine? Do I need a login and password?

A- The Barracuda service generates a random login and password that will be delivered to your email address. But you do not need to login to your quarantine. Simply click on the link in the Barracuda message you receive once per day and it will take you to your quarantine.

Q- What is the URL for my quarantine? Can I bookmark it or add it to my favorites?

A It is located at:
http://anti-spam.cyberbest.com/

You can bookmark or add this URL to your favorites list in your web browser, but you will be prompted for a login and password. You may want to just click on the link at the bottom of your daily email notice to go directly to the quarantine.

Q- Should I change my password to access my Barracuda account?

A- You are not required to change your password. You can access your quarantine directly from the quarantine notifications you will receive each day. If you do decide to change your password, it is recommended to use a password not associated with your Network ID or email password.

Q- When I first attempted to check the quarantine list, I didn't have to enter any username or password. Now I do. What should I do?

A- Your quarantine is currently empty. As soon as you receive another spam message, you will get a notification from the Barracuda service. Click on the link at the bottom of the email to take you into your quarantine.

Q- I've forgotten my password to get into my quarantine. Can I get it reset?

A- The easiest way to access your quarantine is to use the link at the bottom of one of the messages that says "click here."

Be advised that the Barracuda service uses its own accounts and it is not tied to any of our current authentication systems. We do not recommend that you use the same password that you use for your Network ID or email account.

Q- What is the "Whitelist" button on the quarantine INBOX?

A- "Whitelisting" will allow future emails from a particular sender to be delivered to your INBOX, regardless of the content of the message. The next time the Barracuda service encounters that sender, the email will not be quarantined.

Usage:

1. A newsletter that you receive typically scores high enough to "look like" spam to the filter and is routinely quarantined.
2. You have a partner, contact or associate that you need to guarantee the delivery of their messages, for instance, you receive legal notices that must be delivered.

In each case you "Whitelist" the sender and the Barracuda service will faithfully deliver the messages.

Q- Does the Barracuda service allow us to "blacklist" anyone?

A- "Blacklisting" will cause future emails from a particular sender to be blocked from delivery to your INBOX, regardless of the content of the message. To "Blacklist" a sender, from within your Barracuda quarantine, click on your "Preferences" tab, then click " Whitelist/Blacklist." Under the heading "Blocked Email Addresses and Domains," type in the address you wish to block, then click the "Add" button. Blocked email addresses are NOT delivered to your quarantine or your INBOX.

Q- How do I add spam that is getting past the Barracuda spam filter?

A- You can "Blacklist" a specific sender, but because most spam senders change the sender information, it is best to wait a day or two until the Barracuda service "learns" that it is spam and quarantines it accordingly.

Q- If I add an address to the "blacklist" in my preferences, what happens to mail from that address? Does it just disappear without delivery or notice OR does it get sent to quarantine where it can be looked at and discarded periodically?

A- "Blacklisting" completely blocks the sender and no notification is sent to the sender or intended recipient.

Q- My "whitelist" is not working properly. What could I have done wrong?

A- Some list mailers use serialized addresses when sending messages. When you try to "whitelist/blacklist" an address and it doesn't seem to be working properly you can do the following:

To "whitelist" a domain:

Inside the Barracuda quarantine, click on "Preferences," then choose "Whitelist/Blacklist." In the textbox for allowed addresses enter: domain.com then click "Add."

Clean out the other entries that have to do with the domain you just entered.

Here are some examples of serialized addresses:

• Port_Alert.ue.d35820.139458776@ixsl.net
• Dairy_Alert.ue.934787.x40687577@ixsl.net
• Drovers_Alert.ue.g35385.140295192@ixsl.net

Q- My "blacklist" is not working properly. What could I have done wrong?

A- Some list mailers use serialized addresses when sending messages. When you try to "whitelist/blacklist" an address and it doesn't seem to be working properly you can do the following:

To "Blacklist" a domain:

Inside the Barracuda quarantine, click on "Preferences," then choose "Whitelist/Blacklist." In the textbox for denied addresses enter: "baddomain.com" of the sending domain that you want to block, then click "Add."

Q- I accidentally clicked "deliver" instead of "delete" in my quarantine. What happens?

A- No problem. Future email will continue to get scanned. And if you accidentally click "Whitelist," you can go into your "Preferences" and click on "Whitelist/Blacklist" then delete all the "Whitelist" entries that got there accidentally.

Q- I have over 4 pages of quarantined messages. Do I have to delete them, one at a time?

A- No. Next to the "Date" column heading is a checkbox that will check all the messages on the viewable page. You can then select "Deliver," "Whitelist" or "Delete." If you have multiple pages of spam, you will need to click this checkbox on each page of your quarantine to select all items for your chosen action.

A- The Barracuda service auto-updates spam definitions on a regular basis, working much like virus definitions. You may see some spam get through for a day or two before new definitions are learned by the Barracuda service.

There will always be some messages that will get through the spam filter. We have tuned the Barracuda to catch as many as possible. You can continue to use filters in your email client to put these messages in the "trash."

Q My last batch of Barracuda messages were all spam. I selected all the messages, and clicked "deliver" instead of "delete." Not only did I have those messages delivered, but now it thinks that they aren't spam. What should I do?

A- You will need to delete those messages yourself, but your actions will not affect the Beysian method of spam categorization used by the Barracuda service to recognize spam.

Q- How does the Barracuda service "score" my email and determine whether it is spam or not?

A- The Barracuda score appears in the Header information of the email, not in the Subject line. Our current scoring goes like this:

0 - 5.1 Not Likely to be Spam ---> Delivered
> 5.1 Probably Spam ---> Quarantined

Here is a sample of the Barracuda header information:

X-Barracuda-Spam-Score: -4.3
X-Barracuda-Spam-Status: No, SCORE=-4.3 using global scores of TAG_LEVEL=5.1 QUARANTINE_LEVEL=5.0 KILL_LEVEL=1000.0 tests=BAYES_00, HTML_60_70, HTML_FONT_BIG, HTML_MESSAGE, NO_REAL_NAME
X-Barracuda-Spam-Report: Code version 2.61 Rule breakdown below
 

Q- Do I need any local filtering, in addition to the Barracuda? 

A- No, you do not need local filtering. But you may need to modify your filters to allow the Barracuda spam notification to work properly.

Q- I've deleted something from my quarantine by mistake. Can you recover it?

A- No. Once you delete the item, it's gone. You may need to contact the sender.

Q- Would it be possible in the quarantine email to have it immediately jump to the web page when opened?

A- You will need to click on the link inside the email message.

Q- The "delete" link for my two spam messages is not active, so I am not able to delete them.

A-Try the "click here" link at the bottom of the Barracuda email message to delete the spam items from within the quarantine.

Q- In my Barracuda quarantine, is there a way to view an email before deleting it?

A- You may have noticed that when your mouse scrolls over messages they highlight with a dark grey bar. Just click once on the "subject," "date" or "from" fields and a preview window will open. This window will show you the header information and the first 5,000 bytes of the message in Plain Text format.

Q- I just spent a long time deleting a large amount of messages and now they're all back. I don't want any of them. What am I doing wrong?

A- The notification must have been generated around the time you were working on your quarantine. Check again, and those items should not appear.

Q I am receiving very strange emails. They are messages that are returned undeliverable, yet I haven't sent anything out to the particular addresses. Please advise.

A- You should delete these items. Never respond to them. Never click on any links included in the email or store attachments that are sent. Keep your machine's operating system up-to-date and be sure to run an anti-virus program with updated definitions.